Last updated 7/2016
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.67 GB | Duration: 1h 19m
Skills and Techniques For Helping Employees Close Performance Gaps
What you'll learn
Coach retail employees effectively. Students will learn how to implement basic coaching techniques and how to use advanced coaching skills to help employees close performance gaps.
Requirements
The only thing that students need to bring to this course is a genuine desire to help their employees achieve success.
Description
This course teaches front line retail managers the skills they need in order to be more effective and more comfortable coaching their teams. The course is delivered via a series of personal and PowerPoint-aided video lectures. Section One starts with a discussion about why coaching is so important to effective retail management. It continues with lessons on coaching fundamentals such as best location and tone to use when coaching, the five steps of coaching, and techniques for making the right amount of time to coach. Section Two, the Coaching Skills Backpack, is a series of techniques which help managers deliver coaching messages in the most effective manner. Lectures in this section teach the best times to use each technique, and they contain examples and demonstrations of the techniques in action. Section Three pulls it all together into the "Four Be's of Coaching." This not only serves as a review of the content from the first two sections, but it also teaches how to establish a productive coaching culture with the team. Students who enroll in this course will gain skills that will make them better coaches and more effective retail leaders.
Overview
Section 1: Introduction to Retail Coaching Skills
Lecture 1 Introduction
Lecture 2 Why coaching is so important to retail management.
Lecture 3 The five steps of coaching
Lecture 4 Foundational coaching prerequisites
Lecture 5 Making time to coach
Lecture 6 Two Types of Coaching
Section 2: Coaching Skills Backpack
Lecture 7 Introduction to the Coaching Skills Backpack
Lecture 8 The Feedback Sandwich
Lecture 9 "Knock on the door"
Lecture 10 Use the windshield, not the rear view mirror
Lecture 11 Address the behavior, not the person
Lecture 12 Stories and analogies
Lecture 13 The example of Dale Carnegie
Lecture 14 The Dr. Phil approach
Lecture 15 Incremental coaching
Section 3: The Four "Be's" to Establishing a Positive Coaching Culture
Lecture 16 The Four "Be's" to Establishing a Positive Coaching Culture
This course is designed for front line retail managers. New managers who have recently been promoted or hired into their role will gain skills that will be critical for their success. More experienced front line managers will learn skills that can enhance their coaching effectiveness.
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