Free Download Hands‑On ServiceNow CMDB & CSDM Masterclass 2026
Published 5/2026
Created by O P Singh
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Level: All Levels | Genre: eLearning | Language: English | Duration: 13 Lectures ( 3h 11m ) | Size: 2 GB
ServiceNow CMDB & CSDM hands‑on: build a complete service model on a PDI using CIs, relationships, Import Sets, IRE and
What you'll learn
Design a simple, service‑aligned CMDB model in ServiceNow for a real example service (Employee Onboarding). Build and maintain CMDB data on a Personal Developer Instance using core tables, CI classes, relationships, and dependency views. Load and update CMDB data using Import Sets and understand how IRE and CMDB Health help prevent duplicates and improve data quality. Map an existing CMDB build to CSDM concepts and layers, and explain how CMDB and CSDM work together to support ITSM processes like Incident and Change. Read and interpret CMDB Health dashboards to identify and fix common data issues. Confidently talk about CMDB and CSDM in interviews, internal discussions, and design workshops using a concrete, hands‑on example from your own PDI.Requirements
Basic familiarity with using a web browser and logging into websites. Access to a ServiceNow Personal Developer Instance (PDI) - free from the ServiceNow Developer site. Ability to navigate the ServiceNow interface (left navigation, lists, and forms) at a basic level. No prior CMDB, CSDM, or scripting experience is required - all modelling is explained step by step using a single example service.Description
This course is a practical, end‑to‑end masterclass on ServiceNow CMDB and CSDM, built entirely on a free Personal Developer Instance (PDI). Instead of jumping between theory and scattered examples, you will follow one concrete service - Employee Onboarding - and build a complete, service‑aligned model step by step.
We start with the basics: what the CMDB is, what configuration items (CIs) and CI classes are, and how relationships and dependency views actually look inside the platform. From there, you'll design a simple but realistic model for the Employee Onboarding service and implement it using business services, service offerings, application services and supporting infrastructure CIs.
Once the structure is in place, the course moves into data. You'll learn how to create and maintain CIs, how to load data using Import Sets and transform maps, and how to use coalesce to control create vs update behavior. You'll then see how the Identification and Reconciliation Engine (IRE) and CMDB Health work together to reduce duplicates and improve data quality, using clear, focused examples.
In the second part of the course, you will take the same CMDB build and view it through the CSDM lens. You'll map what you have created to CSDM concepts and layers, understand how CMDB and CSDM support each other, and see how this model helps Incident and Change Management with real service context and impact analysis.
Everything is shown live on a PDI, with simple language and one concept per video, so you can follow along and build the same model yourself.
Who this course is for
ServiceNow administrators and aspiring admins who want practical, end‑to‑end experience with CMDB and CSDM on a real instance. ServiceNow developers who build on top of CMDB and need a clear, concrete understanding of CIs, relationships, and service‑aligned data models. ITSM practitioners, business analysts, and solution/technical architects who work with services, catalog items, and impact analysis and want to see how CMDB and CSDM actually support those processes. Learners preparing for ServiceNow roles or interviews who want a hands‑on example they can confidently talk about, instead of only theory from documentation.Homepage
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